Three years of hands-on work across tech support, e-commerce operations, technical SEO, and customer-facing roles — every step sharpened a different skill.
Customer Support Associate (Amazon)
Jan 2026 — Apr 2026
Ibex · Lahore, Pakistan
Delivered high-level support for Amazon customers, resolving complex inquiries around orders, refunds, and account management within strict SLAs.
Utilized advanced CRM tools to maintain high CSAT (Customer Satisfaction) scores in a fast-paced international environment.
Acted as the bridge between global consumers and the Amazon marketplace, ensuring seamless service delivery and issue escalation.
Handled sensitive account concerns with empathy and discretion, maintaining Amazon's brand reputation across every interaction.
SEO Analyst (Internship) & E-Commerce Operations
2025
High Life · Lahore, Pakistan
Improved search rankings for a furniture and decor portfolio through targeted keyword research, competitor audits, and on-page optimization.
Optimized product metadata and enhanced on-page visibility using HubSpot Academy and DigiSkills methodologies.
Managed end-to-end digital sales operations across Daraz Seller Center and the Grocer App platform.
Oversaw product listings, inventory synchronization, and order fulfillment for high-volume grocery catalogues.
Executed seasonal campaigns and data-driven pricing strategies to maintain high seller ratings.
Built high-quality backlinks and executed technical + off-page SEO to strengthen domain authority.
Monitored site performance with analytics tools to ensure product categories aligned with current home decor search trends.
Receptionist & Front-Desk Operations
2022 — 2024
Avicenna Hospital and Medical College
Managed high-volume front-desk operations and coordinated urgent medical inquiries for a busy multi-department facility.
Streamlined patient registration and appointment scheduling while handling a multi-line switchboard.
Reduced patient wait times by 15% through efficient appointment scheduling and workflow optimization.
Maintained strict patient confidentiality and adhered to all healthcare protocols.
Utilized Electronic Health Records (EHR) systems to accurately record and maintain patient information for over 1000+ patients.
Impact
What I Delivered
Measurable outcomes from real projects across three years.